Reconnections and New Connections

Whether you’re moving into new business premises, or you just want to add extra lines or service where you are, Telstra is here to help.

Fixed phone lines are the key to your calls, conferencing, faxing, internet, email, EFTPOS and more.

We can help you with:

new line connections (see below)
convenient Relocation Services
Enhanced Services to help you do more with your existing lines.

So please call us when you’re ready to discuss your requirements, and we’ll help you work out the best solution.

Business Phone Connection Fees

Business service	For the first line	For each additional line¹
Simple reconnection If there’s already a working phone socket from a previous connection, and no Telstra technician needs to visit your premises.	$59	$59
Reconnection needing a technician visit If your premises had a phone service before, but a Telstra technician needs to come and reconnect the existing suitable cabling at the main distribution frame (MDF) or at the first socket if there’s no MDF.	$125	$75.50
Reconnection needing a technician visit and new cabling If your premises had a phone service before, but a Telstra technician needs to come and install or work on the cabling to the main distribution frame (MDF) or at the first socket if there’s no MDF.	$299²	$179
New line connection If the phone hasn’t been connected at your premises before. (You may still hear a dial tone if we have already installed cabling.)	$299²	$179

Things you need to know
1. Connection charge for each additional service connected at the same time (same premises, same customer).
2. Additional charges may apply for items such as: cabling past the main distribution frame (MDF) or first socket where no MDF exists; trenching; or more difficult installations.

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