Telstra IN-Control Call Direct
Telstra IN-Control Call Direct is an online management tool for your Telstra Inbound Call services, including:
- Priority®One3
- Priority®1300
- Freecall® One8
- Freecall®1800
- Securidial®
IN-Control Call Direct Access
Register for My Account to access this and other services
IN-Control Call Direct offers:
- Convenience - modify your service online, any time, without having to contact Telstra.
- Flexibility - route your incoming calls to different answer points.
- Visibility - monitor your call services 24 hours a day.
- Better Planning - introduce a disaster recovery plan from any web connection, at any time.
- Peace of mind - you can confirm that your calls are being routed as expected.
With IN-Control Call Direct you can:
- Change the answer point* to your Priority One3, Priority 1300, Freecall One8, Freecall 1800 and Securidial services
- Introduce or modify an overflow sequence, so that incoming calls can be directed to up to three alternative answering destinations and answered promptly.
- Activate changes immediately, or schedule them for a specified time in the future.
- Create and maintain up to five plans at once, such as your after-hours and emergency call routing plans.
- Run testing and training on a dummy number.
Things you need to know
* Excludes answer points on Telstra Traffic Allocator; Network IVR and InfoCall services.
FREQUENTLY ASKED QUESTIONS
Top FAQ for Self Service Tools are
