Telstra Analyser® Online
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Report on inbound call traffic
Telstra Analyser Online is an online tool specifically designed to help you manage your suite of Telstra calling solutions, including:
- Priority® One3
- Priority® 1300
- Freecall® 1800
- Freecall® One8
- Securidial®
- InfoCall®
- International Freecall®
- Network IVR
- Enterprise Speech Solutions
The service allows you to create reports and graphs based on your inbound call traffic data, including information on the origin of incoming calls, call termination points and call handling times.
So using Telstra Analyser online can help you plan your call handling resources and staffing, and evaluate the effectiveness of your marketing activities.
There are two versions available:
- Telstra Analyser Online - Standard
Provides you with a set of 11 predefined, standard reports. These are the most frequently requested reports and the format cannot be changed. However you can analyse your data using a range of filters. - Telstra Analyser Online - Advanced
Provides the 11 Standard Version reports, plus additional standard reports and extra flexibility to create and customise your own reports. You can export data summaries as an Excel or CSV file for your own analysis. And an optional Scheduler can provide e-mail notifications whenever a new report is available.
Telstra Analyser Online lets you:
- Collect and convert call data into reports and graphs.
- Make better use of your inbound numbers by identifying lost calls.
- Run regular reports for better trend analysis.
- Target your advertising by identifying business strengths and weakness.
- Learn more about your customers' calling behaviours with periodic data collection.
- Respond to market demands with up-to-date information.
Use Telstra Analyser Online to see:
- The date and time calls were made.
- Call results, such as Busy or No Answer.
- The partial Calling Line Identification of the A party (full number not available due to privacy reasons)
