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Order Online

Order Online is a convenient, secure way to order and manage your Telstra products and services, including:

  • PSTN
  • ISDN2
  • ISDN 10/20/30
  • CustomNet®
  • Freecall™1800
  • Priority 1300®
  • Priority One3®
  • Frame Relay
  • Selected IP Services

You can use Order Online to check the status of your current service requests, and view details for your existing fixed-line and data products. It will also allow you to cancel data services; and order moves or changes for selected IP services.

Order Online is:

  • Convenient – create and manage orders when it suits you.
  • Secure – sign in with a user id and password, or a digital certificate.
  • Efficient – access multiple hierarchies with a single login.
  • Informative – check the status of your fixed and data product orders; including those made by phone, fax and email.
  • Quick – most service and account details are completed automatically.
  • Accurate – built-in logic checks order information and mandatory fields to help ensure accuracy.
  • Faster – simple Feature and Network Changes can be quickly resolved.

Order Online provides:

  • Real-time tracking for your new fixed-line product orders.
  • Up-to-date details of existing fixed-line products.
  • Twice daily updates for data products.
  • A convenient Text Copy function to save typing.
  • Easy access to product details, user guides, etc.
  • A Help function for more product information and support.
  • Ability to export, save, email or print essential details.
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