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Manage My Bills

Online Bill and Online Bill Reporting
Accurate decision-making is next to impossible without accurate data. So having access to detailed call and cost analysis can make a world of difference to resource management and cost control for your business.

Through Online Bill and Online Bill Reporting, Telstra gives you easy access to highly detailed billing data – so that you can manage and analyse your expenditure on your own terms.

Online Bill

Register for My Account to access this and other services

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Online Bill gives you access to your bills and payment details, plus itemised call records and Calls Yet To Be Billed / Unbilled Activity^. You can also download and analyse your service usage, to gain a deeper understanding of costs and trends than your paper bills could ever deliver.

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    • Download PDF bills.
    • Access six levels of invoice reporting.
    • View calls made since your last bill via the Calls Yet to Be Billed / Unbilled Activity feature^.
    • Download data in CSV or XML format at various drill-down points.
    • Assign and control access levels for other users with View Only, Pay Only, View and Pay, and Administrator user roles.
    • Manage notification options to receive bill arrival, bill reminder and late payment emails.
    • Search by called number.
    • Create aliases for called numbers and upload a personal or company address book, to convert numbers into names so you can assess calling patterns easily.

    Unbilled charges typically appear in Online Bill the day after they are incurred. Some services such as international roaming and reverse charge calls may take longer.
    Amounts are estimates only, and may not include all applicable discounts. GST where shown, is an estimate only. Call and usage charges presented on this page may not include all calls since your last bill or calls made in the past 24 hours. The ‘unbilled activity’ feature is unavailable if you have more than 75 services on your account and/or have high volumes of call records on data retrieval.

Business Online Bill Enquiries

For Small Business

Login/Registration and Online Bill Navigational Support:

Make a enquiry via the simple to use online form

OR

Call 1800 017 715#
(Mon-Fri, 8am to 5.30pm all states except WA 8am to 5.00pm)

OR

Click here to view the tutorial

For Medium and Large Businesses with a dedicated Telstra Account Manager

Login/Registration and Online Bill Navigational Support:

Make a enquiry via the simple to use online form

OR

Call 1800 017 715#
(Mon-Fri, 8am to 5.30pm all states except WA 8am to 5.00pm)

OR

Click here to view the tutorial

# For callers outside of Australia, call: +61 3 8509 9733

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Online Bill Reporting

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Online Bill Reporting lets you extend your Online Bill functions, to improve analysis of your organisation’s Telstra spend. It provides the depth of data you need to manage costs more closely, and make more informed business decisions for the future.

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    • Access detailed call and cost data online.
    • Save time, with easy access to a range of predefined reports, as well as customised analysis.
    • Amalgamate data across most Telstra invoices into a single report.
    • Use pre-defined reports and graphs to see expenditure, exception and usage information for individual cost centres.
    • Customise your reports and save your custom parameters.
    • Create heirarchies to reflect your internal cost centre structures.
    • Drill down to detail from company-wide to individual service level.
    • Export data in CSV (data format), RTF (text format) or SLK (spreadsheet format), to create your own analysis reports.
    • View trend reports on your longer term telecommunication costs.

To find out whether Online Bill Reporting is best for your business, call 1800 017 715 (Mon-Fri, 8am to 5.30pm all states except WA 8am to 5.00pm) or contact your Telstra Account Executive.

To find out more on what you can do with Online Bill Reporting, click here to view the tutorial

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Calls Yet to be Billed / Unbilled Activity

Access Now


You can view the calls that are due to appear on your next bill.  These are listed under Online Billing, as "Calls Yet to be Billed" or "Unbilled Activity".

You can view calls that are due to appear on your next bill, by logging into Online Bill.
You'll be able to see details of all calls made since your last bill* and up to 24 hours ago.

* Amounts are estimates only, and may not include all applicable discounts.
GST where shown, is an estimate only.
Call and usage charges presented on this page may not include all calls since your last bill or calls made in the past 24 hours.
The ‘unbilled activity’ feature is unavailable if you have more than 75 services on your account and/or have high volumes of call records on data retrieval.

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