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My Account Help

My Account gives you secure access to your account and billing information plus a range of online self service tools designed to help you save time.

You'll find a range of User Guides and Online Tutorials below which will help you to take advantage of all the features these tools have to offer.

Issues with registering or accessing your account?
If you have issues registering for My Account, or once registered accessing your account details, please contact one of our online support personnel.

Support Enquiry - 1800 017 715

Please note: Once you are registered, it may take up to 5 days before you can access some of your account billing/details.

My Account Dashboard

Learn how you can make the most of the My Account Dashboard to manage your account and services, check account details quickly, and make changes when it suits you.

Online Tutorial - Watch now

Mobile Data Usage Meter

The Mobile Data Usage Meter gives you an estimate of your mobile data usage in Australia. Log in to view an estimate of data usage for each device, set usage level alerts to be delivered by SMS and/or email and download usage reports.

Online Tutorial - Watch now

My Broadband (CustData)

CustData application is a powerful self-management tool for your Telstra Business Broadband services.  CustData gives you easy access to usage level alert emails, usage monitoring and analysis, router configuration changes and more.

Online Tutorial - Watch now
User Guide (PDF, 2.8MB) - View here

Online Bill

Online Bill lets you access your billing information, download PDF bills, manage payments, review call costs and check unbilled charges online. You can also run simple predetermined reports, change your bill delivery options and more.

Online Tutorial - Watch now

Online Bill Reporting

Online Bill Reporting extends Online Bill with a range of reports for detailed analysis, data export options, hierarchy and cost-centre options, address books and more.

Online Tutorial - Watch now
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