Manage My Bills

Online Bill gives you access to your bills and payment details, plus itemised call records and bill preview information^{^}. You can also download and analyse your service usage, to gain a deeper understanding of costs and trends than your paper bills could ever deliver.

^ Unbilled charges typically appear in Online Bill the day after they are incurred. Some services such as international roaming and reverse charge calls may take longer.

With Online Bill you can:

• Access six levels of invoice reporting.
• View all calls made since your last bill^*.
• Download data in CSV or XML format at various drill-down points.
• Assign and control access levels for other users with View Only, Pay Only, View and Pay, and Administrator user roles.
• Manage notification options to receive bill arrival, bill reminder and late payment emails.
• Search by called number.
• Create aliases for called numbers and upload a personal or company address book, to convert numbers into names so you can assess calling patterns easily.

* Limited to accounts with less than 75 services. Call charges typically appear the day after they are incurred.

Business Online Bill Enquiries

Small Business:

Login/Registration and Online Bill Navigational Support:     1800 266 000

Large Business              (8am to 5.30pm all states except WA 8am – 5.00pm)

Login/Registration Assistance:                                            1800 017 715*
Navigational Support:                                                        1800 635 745*

(* For callers outside of Australia call: +61 3 8509 9733)

Online Bill Reporting lets you extend your Online Bill functions, to improve analysis of your organisation’s Telstra spend. It provides the depth of data you need to manage costs more closely, and make more informed business decisions for the future.

Online Bill Reporting lets you:

• Access detailed call and cost data online.
• Save time, with easy access to a range of predefined reports, as well as customised analysis.
• Amalgamate data across most Telstra invoices into a single report.
• Use pre-defined reports and graphs to see expenditure, exception and usage information for individual cost centres.
• Customise your reports and save your custom parameters.
• Create heirarchies to reflect your internal cost centre structures.
• Drill down to detail from company-wide to individual service level.
• Export data in CSV or XML formats, to create your own analysis reports.
• View trend reports on your longer term telecommunication costs.

To find out whether Online Bill Reporting is best for your business,
call 1800 816 273 or contact your Telstra Account Executive.

You can view the calls that are due to appear on your next bill.  These are listed under Online Billing, as "Calls Yet to be Billed." or for larger businesses, "Unbilled Activity".

You can view calls that are due to appear on your next bill, by logging into Online Bill.
You'll be able to see details of all calls made since your last bill* and up to 24 hours ago.