LHS Navigation
Page Container

Welcome to Telstra My Account

With a single log-in, My Account gives you easy access to a whole range of services.

You can access a number of services by logging in now. And you’ll also be able to activate new services, just by clicking ‘Manage My Services’ and signing up. It’s that simple.

Login Now  Register

Why Register?

My Account Dashboard gives you access to your account and services information in one place.

  • Now you can manage and make changes to your fixed and mobiles services - Receive a Single Bill, retrieve a mobile PUK code online, manage international roaming, update your account details, relocate your services, add or remove phone features and more
  • View and download bills, make payments, analyse costs or see an estimate of unbilled activity before your next bill arrives
  • Receive an estimate of your mobile broadband or fixed internet data usage
  • Take control of your accounts and services in My Account Dashboard

My Account Snapshot

Self Service Tools

(Click to expand)

    Manage My Profile Close

    Manage your account details, user profile and contact preferences; and request a new digital certificate for secure access to our online services.

    Manage My Bills Close

    View your latest bill and unbilled calls online, drill down for more details, and analyse your past expenditure in detail with Online Bill Reporting.

    Manage My Mobile Services Close

    Take control of your mobile services by placing limits on calls, managing your services for remote work, and keeping a close eye on your mobile data usage.

    Manage My Internet Services Close

    Monitor your fixed internet connections more closely, with our data usage meter and CustData service management portal.

    Manage My Networks and Security Close

    Access a range of tools to help you configure, secure, monitor and report on your networks.

    Manage My Priority 13, 18 Numbers Close

    Configure and control your inbound call services, with tools to configure your service and analyse inbound call statistics.

    Learn more

    Order Online Close

    Place and track your orders for a wide range of Telstra fixed line services – from Frame Relay networking to Freecall™ 1800 numbers.

    MyConnect Close

    Have a central location for all your messages – including email, voicemail, SMS & MMS – so you can mange them all from any web connection.

    T-Suite® Close

    Get enterprise-class software for a monthly fee, to free your business from large up-front purchase costs and ongoing IT headaches.

    Manage My BigPond Close

    Have secure access to BigPond self-service, so you can update your own details, change your plan, add extras, manage subscriptions and more.

How to Register

Signing up for My Account is free and only takes a few minutes.

To complete the registration process you will need:
Your account number as it appears on your bill
A pen and paper to write down your Username and Password

Step 1: Register for My Account

Begin your registration, you can also register from the My Account page
Complete the registration form

Step 2: Select your My Account tools

Your My Account registration will give you access to the My Account Dashboard where you can view and make changes to your account and services; as well as access tools to manage your services such as Online Bill and your Mobile Data Usage Meter.

  1. Log in to My Account using your Username and Password or Business ID
  2. Select “Manage Your Profile” from the “Manage this Account and Bills” dropdown menu.
  3. Use the checkboxes to add or remove tools you would like to use.

Issues with registering or getting accessing your account?

If you have issues registering for My Account, or once registered accessing your account details, please contact one of our online support personnel.

Support Enquiry - 1800 017 715

Please note: Once you are registered, it may take up to 5 days before you can access some of your account billing/details.

Need more information?

Watch the My Account Dashboard video tour,  or use the left-hand menu to learn more about the tools available with My Account.

Login Button for My AccountRegister Button for My Account

Contact Us
Promotional Offer
Thanks Music - Opens in a new browser window
Thanks Movie - Opens in a new browser window
 - Opens in a new browser window
 - Opens in a new browser window
 - Opens in a new browser window