Change My Services

Now it’s easier than ever to request changes to your account online. To find out more, click here to view the tutorial.

Logging in can help you fill out the request form faster

Date of birth and account password if you are listed with Telstra as an Authorised Representative OR
Provide the "amount payable" and the "pay by" date of the last invoice you received for your account
Your ABN/ACN
Your Telstra account number handy (which can be found on the top right hand corner of your Telstra bill)

Please allow us up to 3 working days to complete the request and an email notification will be sent to you once it’s completed.

If you log in, we'll pre-populate some info to save you time.

Bill Consolidation
Receiving multiple bills? Request to receive a single bill each month.

Billing Address
Update your billing address here.

Business Mobile Data Packs NEW!
Add, change or remove data pack options for mobile services.

Call Barring
Updating call barring settings for fixed and mobile services, including Premium SMS barring.

Disconnection
Disconnect one or more services or accounts.

International Roaming
Turn international roaming for your mobile service on or off.

MessageBank®
Add or remove MessageBank on one or more fixed phones.

Phone Features
Add or remove functions on one or more fixed phones.

PUK Retrieval
Retrieve your PUK immediately to unlock your phone.

Relocation
Move your office phones or business broadband to a new address.