Welcome to Telstra My Account
With a single log-in, My Account gives you easy access to a whole range of services.
You can access a number of services by logging in now. And you’ll also be able to activate new services, just by clicking ‘Manage My Services’ and signing up. It’s that simple.
Why Register?
My Account Dashboard gives you access to your account and services information in one place.
- Now you can manage and make changes to your fixed and mobiles services - Receive a Single Bill, retrieve a mobile PUK code online, manage international roaming, update your account details, relocate your services, add or remove phone features and more
- View and download bills, make payments, analyse costs or see an estimate of unbilled activity before your next bill arrives
- Receive an estimate of your mobile broadband or fixed internet data usage
- Take control of your accounts and services in My Account Dashboard
Self Service Tools
Manage your account details, user profile and contact preferences; and request a new digital certificate for secure access to our online services.
View your latest bill and unbilled calls online, drill down for more details, and analyse your past expenditure in detail with Online Bill Reporting.
Take control of your mobile services by placing limits on calls, managing your services for remote work, and keeping a close eye on your mobile data usage.
Monitor your fixed internet connections more closely, with our data usage meter and CustData service management portal.
Manage My Networks and Security
Access a range of tools to help you configure, secure, monitor and report on your networks.
Manage My Priority 13, 18 Numbers
Configure and control your inbound call services, with tools to configure your service and analyse inbound call statistics.
Place and track your orders for a wide range of Telstra fixed line services – from Frame Relay networking to Freecall™ 1800 numbers.
Have a central location for all your messages – including email, voicemail, SMS & MMS – so you can mange them all from any web connection.
Get enterprise-class software for a monthly fee, to free your business from large up-front purchase costs and ongoing IT headaches.
Have secure access to BigPond self-service, so you can update your own details, change your plan, add extras, manage subscriptions and more.
How to Register
Signing up for My Account is free and only takes a few minutes.
Step (1) Register for My Account
Step (2) Select your My Account tools
Your My Account registration will give you access to the My Account Dashboard where you can view and make changes to your account and services; as well as access tools to manage your services such as Online Bill and your Mobile Data Usage Meter.
- Log in to My Account using your Username and Password or Business ID
- Select “Manage Your Profile” from the “Manage this Account and Bills” dropdown menu.
- Use the checkboxes to add or remove tools you would like to use.
Issues with registering or getting accessing your account?
If you have issues registering for My Account, or once registered accessing your account details, please contact one of our online support personnel.
Support Enquiry - 1800 017 715
Please note: Once you are registered, it may take up to 5 days before you can access some of your account billing/details.
Need more information?
Watch the My Account Dashboard video tour, or use the left-hand menu to learn more about the tools available with My Account.
FREQUENTLY ASKED QUESTIONS
Top FAQ for Self Service Tools are
