Wireless Business Applications

No, if you lose your GPS position, the system cannot guide you because it does not know your position. The arrow turns red and remains still on the map.

As good practice, have the BlackBerry 8800 in an open space with a clear view of the sky for a few minutes to initiate the receiver. This will help speed-up the initialisation process.

In your vehicle, place it safely as close to the front windscreen as possible to enable the best reception. We recommend a quality vehicle mount for this purpose.

"Athermic" windscreens have a metallic layer which reflects the heat but also theGPS signal. If it is the case, some of these windscreens have a dedicated area for GPS antennas – check your car user manual.

After a period of not being used the GPS circuit is switched off to conserve battery life. Exit Whereis® Navigator and restart. You will have completely exited if the splash-screen is displayed when restarting.

There is no ongoing charge for operation of a GPS Receiver. The infrastructure is provided at no cost to the end user. There is, however a monthly subscription charge of $15.00 inclusive of GST for Whereis® Navigator after the free trial period has ended.

This is the default setting to conserve battery life. You can modify this through Settings from the Main Menu.

If you are using Whereis® Navigator it will use the in-built GPS Receiver so your BlackBerry will consume additional battery power.

It is recommended you use an in-car charger for your BlackBerry.

Whereis® Navigator does not interfere with normal phone call operation.

When a call comes in, you simply answer it as normal and once you complete your phone call, it will resume navigation.

Voice instructions are suppressed during the voice call.

Whereis® Navigator will automatically start the in-built GPS receiver when you start the application - there will be a short tone when the GPS receiver switches on shortly after starting Whereis® Navigator (then another when it establishes a fix).

The security setting of your BlackBerry can be downloaded from theBlackBerry Enterprise Server (BES). If you are using Whereis® Navigator when the keyboard locks it will continue to operate providing voice instructions that are usually sufficient for navigation.

The screen will solicit your unlock password and you can unlock it in the normal way but you must not do this whilst driving.

Unlike other navigation products, Whereis® Navigator connects and downloads the map data each time you request a route. This way you get access to the latest map information without having to worry.

Sensis® updates the map data every 6 weeks and if you have reported a map problem, you can often find it updated in this 6 weekly cycle. However, in some cases it may take longer.

Yes, you can use your own mobile so long as it is one of the compatible Next G™ devices and you are connected to an eligible Telstra business or corporate mobile plan. You will also need to purchase the T-Pad and subscribe toa Mobile Payments monthly charging option.

You should complete the Card Access Services (CAS) activation form enclosed with the T-Pad and fax this form to CAS on 1300 783 011 or alternatively visit the CAS website and complete this form online. CAS will then get in contact with you after 24 hours (Mon-Friday, 9am-5pm) and provide the following information:

Refer to the quick reference guide enclosed with your T-Pad for more information.

Afterdownloading the URL from the SMS that CAS sends to your mobile, theTelstra Mobile Payments application will then appear as a ‘Mobile Pay’icon under the ‘Applications’ or ‘Programs’ menu on your handset. You should contact CAS if there are issues with downloading or installing the application

The latest list of all compatible financial institutions is located on the Telstra Business Website (which may be updated from time to time). You must have an Internet merchant account established with one of the participating financial institutions before connecting to Telstra Mobile Payments.

In the event that you upgrade to another compatible Next G™ mobile you will need to contact CAS on 1300 300 494 or telstra_support@etx.cardaccess.com.au who will send you an SMS to re-install the Telstra Mobile Payments application on your new handset. You will also be required to re enter your merchant details on the Telstra Mobile Payments card enclosed with your T-Pad in the settings menu of the application once installed. Refer to your quick reference guide for more information

No, you will need to purchase a T-Pad for each individual mobile handset and service connected to Telstra Mobile Payments.

No, you will need to purchase a T-Pad for each individual mobile handset and service connected to Telstra Mobile Payments.

To access Mobile Payments you will be required to pay a monthly fee of $35 per month contracted for 24 months or $45 per month (casual). No additional fees (eg data access) are involved with accessing the Mobile Payments service.

You will also need to purchase the T-Pad for $299 (RRP), or if you are connecting a new handset on an eligible mobile service plan you can combine the outright RRP of your handset purchase with the price of the T-Pad and pay off the total amount over 12, 18 or 24 months through Telstra’s Mobile Repayment Option (MRO).

Note: There will also be charges associated with your purchase of a Next G™ handset and your Telstra Business or Corporate mobile service plan.

No, you are only charged the monthly subscription fee (ie $35 or 45 permonth) to access the Telstra Mobile Payments application, process transactions and send email or SMS receipts to customers. You will still be required to pay any merchant or transaction fees charged by your financial institution.

The Reference Number is a field you can add an invoice number or your customers reference ID. This will allow you to easily find the transaction on the CAS website reports.

CVV is the Card Verification Value that is:

(a) the last three digits located on the signature panel on the back of MasterCard and Visa credit cards; or
(b) the front 4 digits on AMEX/ Diners cards;

that can be entered manually in the Telstra Mobile Payments application along with the card details as an extra security mechanism if the card swipe fails after 6 consecutive attempts.

To perform a transaction open the 'Mobile Pay' application under the Applications or Programs menu on your mobile device and select 'Make Payment' from the Telstra Mobile Payments main menu. The only information you will be required to enter during this process after a successful swipe are the amount and Job Reference details. If the customer wishes to have a receipt, you will need to enter their mobile number or Email once you have received confirmation that thetransaction has been approved.

No, once the customer's card is swiped using the T-Pad, the details are encrypted ensuring no sensitive information can be stored on the mobile or T-Pad when the details are transferred to the mobile payments application.

Transactions are processed over the Next G™ network and verified by the bank using Triple DES and SSL encryption as commonly used in Internet banking.

Your mobile or PDA will report a "Bad Swipe" when it receives data from a card which is not in the format it expects to perform a transaction.This may be caused by faulty card or an inconsistent swipe action. Either way it is worthwhile repeating the swipe as the error is usually with the swipe action and not the card. After 6 unsuccessful attempts you will be prompted to manually enter the card information in the application along with the CVV.

If the card is damaged then the T-Pad reader will not be able to read the card. This may be due to physical damage or deterioration of the magnetic track on the card. It is however advisable to try a few reads before concluding that the card is faulty because sometimes the action of swiping the card can result in a failed read.

The card is inserted with the magnetic track "face down" and the card number in position as shown by the indicator on the top of the T-Pad. Make sure the T-Pad is turned on from the switch at the back of theT-Pad. The orange light will go on. Select ‘Make Payment’ from the main menu of the Telstra Mobile Payments application, wait for the blue light to illuminate to show the T-Pad and your mobile phone have made a Bluetooth connection. When the orange light starts to flash insert the card into the T-Pad then remove it once the card details appear in the Telstra Mobile Payments application.

Should you receive a call whilst a transaction is taking place, you will be prompted to confirm whether you want to accept that call which will end the transaction or reject the call in which case the transaction will continue.

The merchant should follow industry standards when accepting cards (to confirm the identity of the cardholder) and should be vigilant for fraud at all times.

The T-Pad and Telstra Mobile Payments application pose minimal security risk to your card paying customers. When the card is swiped, cardholder information is encrypted and the full card details are never transferred to the Telstra Mobile Payments application so you will only ever see the first four digits of the card and the last four digits ofthe card.

After a successful transaction, settlement occurs at the end of each working day (normally around 6pm-settlement time by the financial institutions). The transaction money from that day is transferred from the Internet Merchant Account to your settlement account usually within 1 working day. With American Express and Diners Club this can be 2 days.

Refunds can only be performed over the CAS website for an amount exactly equal to a transaction and only by a person with the appropriate password authorisation. CAS will send the URL and your unique username/ password to access the online interface as part of the setup process.

You can send up to 3 SMS or email receipts to your customers after a successful transaction.

The battery is a lithium ion battery similar to that used on a high quality mobile phone. Fully charged the battery should be able to process 30-50 transactions over a 12 hour period and the battery life can be extended by turning the T-Pad device off between transactions. In areas with significant Bluetooth activity it is advisable to keep the T-Pad turned off when not in use as the Bluetooth module in the T-Pad will remain on standby for lengthy periods which will consume battery power.

The battery is rechargeable and can be charged via a USB connection to a computer, a 240 Volt mains power charger or a 12V in vehicle charger which are all provided with your T-Pad. The battery should only be recharged from mains or vehicle power sources using the supplied chargers and cables respectively. To maximise the life of the battery it should be fully charged prior to first use and discharged and recharged regularly.

Bluetooth is reasonably reliable and intuitive. If initial pairing fails then re-read the manual and try again. You can contact CAS on1300 300 494 or telstra_support@etx.cardaccess.com.au for assistance.

Bluetooth communicates over distances up to thirty meters depending on the circumstances. In practice Bluetooth should be reliable in all circumstances with line of sight connection up to ten meters.

The CAS web site allows merchants to view all the transactions that have been completed and generate reports. Reporting information can also be exported into formats accepted by popular accounting systems such as MYOB and Quickbook. CAS will send the URL and your unique username/ password to access online reports as part of the setup process.

Ensure your new phone is listed as a compatible Next G handset, then contact Telstra on 1800 BUSINESS and advise us of the variation to your Telstra Mobile Payments service. Once your new phone has been issued by Telstra contact CAS on 1300 300 494 or telstra_support@etx.cardaccess.com.au and re-install the Mobile Pay application on your new Next G Phone and enter the required settings again in the Telstra Mobile Payments application.

Each T-Pad has a unique serial number and Bluetooth PIN and must be paired with your compatible Next G handset prior to use. You can activate Bluetooth on your handset under ‘Connections’ or ‘Settings’ menu then conduct a Bluetooth search for devices in the area via theTelstra Mobile Payments application and select the serial number of your T-Pad which is located on the silver sticker on the underside of the T-Pad. Refer to the Quick reference guide enclosed with your T-Pad for further instructions. A blue light will appear on the T-Pad once it is paired with your Next G handset via Bluetooth.

Bluetooth is currently considered secure although as with all technologies there is always some risk either now or in the future. However due to the encryption available in the T-Pad, there is little real risk to either merchant or cardholder in the highly unlikely event that the Bluetooth security is breached.

You can contact Card Access Services (CAS) via phone on 1300 300 494 or email telstra_support@etx.cardaccess.com.au should you experience any problems with your T-Pad or Telstra Mobile Payments application during the following hours:

• Monday through Friday: Phone and Email support 8:00am to 8:00pm Australian Eastern Standard Time
• Saturday: Phone and Email support 9:30am-4:30pm Australian Eastern Standard Time
• Sunday: Email Support only
• Outside all hours defined above: Email Support only

For all other enquiries, contact Telstra on 1800 BUSINESS or speak to your Account Executive.