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- When will the service or product I ordered online be ready?
- Where can I find out about ordering Telstra products and services online?
When will the service or product I ordered online be ready?
This will vary with the type of service or product you have ordered.
For physical products, we will aim to deliver your order to metropolitan and most regional areas within five business days.* If you live in a remote area, you will be contacted to arrange a delivery time that may take more than five business days.
For all other orders, you will be sent an email within two business days that will provide you with details of your order.
For more detailed products such as an additional telephone service, a Telstra representative may need to contact you to discuss your requirements and agree on a convenient time for a technician to visit your premises.
Things you need to know
*Provided you place a valid order before 3.30pm (AEST) and subject toany unexpected stock availability issues, we will deliver your order tometropolitan and most regional areas within this timeframe. Please notethat other delivery arrangements may apply for some goods and services.Login to "My Page"
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