Fixed Phone Services for Business

• Find the right office phone solution

• Plans & Pricing

Number redirection allows you to redirect calls from your old fixed-service number when moving premises or changing telephone numbers.

Number redirection is charged at a monthly fee (there is a post-paid option or pre-paid options of 3, 6 or 12 months). Usage charges are applicable for calls redirected from an old number to a new number where the new number is in a different charging zone or is a mobile number.

To activate number redirection call 1800 104 046 or your Telstra Business Account Representative.

To activate Call Forward Immediate (variable diversion), simply follow these six easy steps:

1. Lift handset
2. Wait for dial tone
3. Press *21
4. Key in diversion number
5. Press #
6. Replace handset

Alternatively you can call 1800 104 046 or your Telstra Business Account Representative for further assistance.

To deactivate Call Forward Immediate (variable diversion), simply follow these four easy steps:

1. Lift handset
2. Wait for dial tone
3. Press #21#
4. Replace handset

Alternatively you can call 1800 104 046 or your Telstra Business Account Representative for further assistance.

To activate Call Forward Busy (variable diversion), simply follow these six easy steps:

1. Lift handset
2. Wait for dial tone
3. Press *24
4. Key in diversion number
5. Press #
6. Replace handset

Alternatively you can call 1800 104 046 or your Telstra Business Account Representative for further assistance.

To deactivate Call Forward Busy (variable diversion), simply follow these four easy steps:

1. Lift handset
2. Wait for dial tone
3. Press #24#
4. Replace handset

Alternatively you can call 1800 104 046 or your Telstra Business Account Representative for further assistance.

To activate Call Forward No Answer (variable diversion), simply follow these six easy steps:

1. Lift handset
2. Wait for dial tone
3. Press *61
4. Key in diversion number
5. Press #
6. Replace handset

Alternatively you can call 1800 104 046 or your Telstra Business Account Representative for further assistance.

To deactivate Call Forward No Answer (variable diversion), simply follow these four easy steps:

1. Lift handset
2. Wait for dial tone
3. Press #61#
4. Replace handset

Alternatively you can call 1800 104 046 or your Telstra Business Account Representative for further assistance.

It's easy to activate Call Waiting. Simply follow these five easy steps:

1. Lift handset
2. Wait for dial tone
3. Press *43#
4. Wait for tone
5. Replace handset

Alternatively you can call 1800 104 046 or your Telstra Business Account Representative for further assistance.

It's easy to deactivate Call Waiting. Simply follow these five easy steps:

1. Lift handset
2. Wait for dial tone
3. Press #43#
4. Wait for tone
5. Replace handset

Alternatively you can call 1800 104 046 or your Telstra Business Account Representative for further assistance.

If you are moving within the same exchange area, it is usually possible to keep your same fixed-line phone number. If you cannot keep the same number, you may want to activate number redirection, so business contacts can still call you after you have moved. To find out more call 1800 104 046 or your Telstra Business Account Representative.

• View 'Solutions for changing business locations' brouchure (PDF,  1,044KB)

ISDN stands for Integrated Services Digital Network. It is a digital service providing switching and dedicated integrated access to voice, data and video.

• Learn more about ISDN

ISDN can be used for a range of voice, data, video and remote working applications, including:

• Telephony. ISDN provides clear, high-quality telephone connections. In conjunction with digital telephones, small phone systems and PABX systems, ISDN can offer more call and messaging features than analogue services.
• Data transfer. Sending files from one computer to another.
• Video conferencing. Live, full colour, two-way video, audio and data communication. Video conferencing equipment ranges in size from desktop systems to large room systems.
• Internet access. Fast access to information and resources available on the internet and online services, with the confidence that you can still receive or make calls at the same time.
• Telecommuting. ISDN offers a range of remote access functions, such as interconnected telephones, faxes and computers; access to corporate networks and online services; email; and the ability to dial up other PCs and send information. These functions enable people to work outside the office, whether in a regional office, in the field or at home.

• A solution today. ISDN is a proven and reliable service.
• Fast access to information. Fast call set-up and faster data speeds than dial up services mean less waiting.
• Simplicity. ISDN gives you the convenience of having telephones, faxes and computers connected on the one integrated service.
• Flexibility. ISDN’s wide range of communication options gives customers the opportunity to add new locations to their businesses, or easily increase the size of their services to allow for growth of the business.
• Increased productivity and profitability. ISDN supports the sharing of information and allowing people in different locations to work more collaboratively and efficiently.
• Customer service. An ISDN service gives businesses more options for client contact through telephone, fax, the internet or PC to PC.

• Inbound Calling Services

By simply performing this isolation test, you will be able to determine if your equipment or the line is faulty:

• Unplug all equipment from your phone line, including cordless phones, modems, extension leads, double adaptors, answering machines and burglar alarms
• Leave equipment unplugged for at least 10 seconds
• Plug one phone back into one phone socket and test for dial tone
  • If you have a cordless phone, switch it off then back on, to reset the phone. Cordless handsets use rechargeable batteries, which may need replacing.
  • If you have another phone socket on your premises, try testing for dial tone using the same phone. Try the same phone in every socket.
  • If you have another phone available, unplug the phone you are using and repeat the steps above. If the service is restored, one of your phones may be faulty and need replacing.

• Refer to Fault Service Charges

The cost of installing a fixed-line phone varies depending on your individual circumstances.

There is comprehensive breakdown of the charges on the Telstra Business website.

• cost to install a fixed-line phone

For more information about fixed phones refer to the Telstra Business webiste.

• Visit Telstra's fixed phone help centre