Frequently Asked Questions
Get fast answers to your questions about Telstra Business products and services
- Switching to Telstra
- CDMA Network Closure
- Moving Your Office
- Fixed Phone Services for Business
- Mobile Phone Services
- Wireless Business Applications
- Mobile Broadband Services
- Telstra Business Broadband
- IP Services
- Priority One3, 1300 and 1800 Services
- Telstra Desktop Messaging
- Shop Online Help
- My Online Services
Switching to Telstra
- Is it easy to switch to Telstra?
- Do I have to pay to switch to Telstra?
- What benefits can I receive if I switch to Telstra?
- Who can I contact for help with switching to Telstra?
- How do I switch my office phone to Telstra?
- Will someone need to come to my business if I switch my fixed phone services to Telstra?
Fixed Phone Services for Business
- Which Telstra Business calling plan will suit me?
- How can I find the right office phone solution?
- What office phone plans are available?
- How do I activate call diversion or redirection?
- How do I activate Call Forward Immediate (variable diversion)?
- How do I deactivate Call Forward Immediate (variable diversion)?
- How do I activate Call Forward Busy (variable diversion)?
- How do I deactivate Call Forward Busy (variable diversion)?
- How do I activate Call Forward No Answer (variable diversion)?
- How do I deactivate Call Forward No Answer (variable diversion)?
- How do I activate Call Waiting?
- How do I deactivate Call Waiting?
- Can I keep the same number when I move offices?
- What is ISDN?
- How can I use ISDN?
- What benefits can ISDN bring my business?
- How do I apply for a Freecall1800, Priority 1300, Freecall One8 or Priority One3 number?
- How can I tell if it is my phone or the line that is faulty?
- How much does it cost to install a fixed-line phone?
- Am I authorised to make changes to my Telstra business account?
- Where can I find out about fixed phone products, troubleshooting and billing?
Mobile Phone Services
- Mobile phone help - I am receiving ringtones, wallpaper or jokes. How do I stop them?
- Mobile phone help - How can I avoid ongoing subscriptions to premium services?
- Mobile phone help - Why have changes been made to my mobile phone service?
- Mobile phone help - How do I get international roaming on my mobile phone?
- Mobile phone help - What are international Roaming data charges?
- Mobile phone help - My mobile phone is blocked, how do I unblock it?
- Mobile phone help - What calls are included in my mobile phone plan?
- Mobile phone help - Where can I find the meaning of a particular mobile term or decipher mobile jargon?
- Mobile phone help - Where can I find out about mobile phone products, troubleshooting and billing?
- Mobile as a modem - How do I use my Next G™ phone or PDA as a modem?
- Mobile as a modem - When is it better to use a mobile phone rather than a PDA as a modem?
- Mobile as a modem - When is it better to use a mobile phone rather than a Telstra Turbo Card as a modem?
- Mobile as a modem - Which data plans are suitable for me to use with my mobile or PDA?
- Mobile as a modem - How can I control my costs with a casual data pack?
- Mobile as a modem - How do I use my Palm® Treo™ 750 as a modem?
Wireless Business Applications
- Whereis® Navigator - GPS receiver and GPS communications
- Whereis® Navigator - FAQs for BlackBerry® 8800
- Telstra Mobile Payments - Setup and access
- Telstra Mobile Payments - T-Pad usage
- Telstra Mobile Payments - Pricing and purchase
- Telstra Mobile Payments - Transactions
- Telstra Mobile Payments - Bluetooth
- Telstra Mobile Payments - Support
Mobile Broadband Services
- What is the Next G™ wireless broadband network?
- Why did Telstra build the Next G™ wireless broadband network?
- What speeds can I expect on the Next G™ wireless broadband network?
- What is usage?
- How can I manage my mobile broadband data costs?
- How can I manage my mobile broadband data usage?
- How do I use my Next G™ mobile phone or PDA as a modem to access mobile broadband?
- Where can I find support for my Telstra GT Max Card?
- Which device suits my laptop?
Telstra Business Broadband
- Choosing the best Broadband deal for my business
- Growing with my business - with Extras
- Help before you order
- Getting Connected
- Gateway connection options and Web Remote Access
- Ongoing Service Support
- Understanding the offers
- Broadband - Want to know more?
- Business Security - Want to know more?
- Business Mail - Want to know more?
- Business Online - Want to know more?
- Business Conference - Want to know more?
- Technical specifications
IP Services
- What is Next Dimension Working™?
- What is "one platform"?
- What is an MPLS core?
- What are the key benefits of Next Dimension Working™?
- How is the Telstra Next IP™ network different?
- Who will benefit from Next Dimension Working™ supported by the Telstra's Next IP™ network?
- How can mobile staff and remote workers access my corporate network?
- Why is IP important to my business?
- What is the difference between a private and public IP network?
- What additional services can Telstra provide across an IP network?
- Is voice over IP the same as IP telephony?
Telstra Desktop Messaging
- Why is the name changing from Online SMS Business to Desktop Messaging?
- Why is the interface changing?
- How will customers find out about the changes?
- Where will I find things in the new interface?
- Do customers need a new account?
- What happens to the current web address?
- How does MMS work?
- What content is permitted?
- How does content adaptation work?
- How will I be charged for messages?
- What are the Rules Wizard and Campaign Manager and how do they work?
- What is XML and how does it work?
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