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Frequently Asked Questions
Get fast answers to your questions about Telstra Business products and services
Switching to Telstra
CDMA Network Closure
Moving Your Office
Fixed Phone Services for Business
Mobile Phone Services
Wireless Business Applications
Mobile Broadband Services
Telstra Business Broadband
IP Services
Priority One3, 1300 and 1800 Services
Telstra Desktop Messaging
Shop Online Help
My Online Services
Switching to Telstra
Is it easy to switch to Telstra?
Do I have to pay to switch to Telstra?
What benefits can I receive if I switch to Telstra?
Who can I contact for help with switching to Telstra?
How do I switch my office phone to Telstra?
Will someone need to come to my business if I switch my fixed phone services to Telstra?
CDMA Network Closure
How is my business be impacted by the CDMA network closure?
What's the difference between the (now closed) CDMA network and the Next G™ network?
Moving Your Office
What services are available to help me move?
What services are available to help me after I move?
Can I keep my Priority One3 number if I move?
What are some useful contacts and telephone numbers?
Fixed Phone Services for Business
Which Telstra Business calling plan will suit me?
How can I find the right office phone solution?
What office phone plans are available?
How do I activate call diversion or redirection?
How do I activate Call Forward Immediate (variable diversion)?
How do I deactivate Call Forward Immediate (variable diversion)?
How do I activate Call Forward Busy (variable diversion)?
How do I deactivate Call Forward Busy (variable diversion)?
How do I activate Call Forward No Answer (variable diversion)?
How do I deactivate Call Forward No Answer (variable diversion)?
How do I activate Call Waiting?
How do I deactivate Call Waiting?
Can I keep the same number when I move offices?
What is ISDN?
How can I use ISDN?
What benefits can ISDN bring my business?
How do I apply for a Freecall1800, Priority 1300, Freecall One8 or Priority One3 number?
How can I tell if it is my phone or the line that is faulty?
How much does it cost to install a fixed-line phone?
Am I authorised to make changes to my Telstra business account?
Where can I find out about fixed phone products, troubleshooting and billing?
Mobile Phone Services
Mobile phone help - I am receiving ringtones, wallpaper or jokes. How do I stop them?
Mobile phone help - How can I avoid ongoing subscriptions to premium services?
Mobile phone help - Why have changes been made to my mobile phone service?
Mobile phone help - How do I get international roaming on my mobile phone?
Mobile phone help - What are international Roaming data charges?
Mobile phone help - My mobile phone is blocked, how do I unblock it?
Mobile phone help - What calls are included in my mobile phone plan?
Mobile phone help - Where can I find the meaning of a particular mobile term or decipher mobile jargon?
Mobile phone help - Where can I find out about mobile phone products, troubleshooting and billing?
Mobile as a modem - How do I use my Next G™ phone or PDA as a modem?
Mobile as a modem - When is it better to use a mobile phone rather than a PDA as a modem?
Mobile as a modem - When is it better to use a mobile phone rather than a Telstra Turbo Card as a modem?
Mobile as a modem - Which data plans are suitable for me to use with my mobile or PDA?
Mobile as a modem - How can I control my costs with a casual data pack?
Mobile as a modem - How do I use my Palm® Treo™ 750 as a modem?
Wireless Business Applications
Whereis® Navigator - GPS receiver and GPS communications
Whereis® Navigator - FAQs for BlackBerry® 8800
Telstra Mobile Payments - Setup and access
Telstra Mobile Payments - T-Pad usage
Telstra Mobile Payments - Pricing and purchase
Telstra Mobile Payments - Transactions
Telstra Mobile Payments - Bluetooth
Telstra Mobile Payments - Support
Mobile Broadband Services
What is the Next G™ wireless broadband network?
Why did Telstra build the Next G™ wireless broadband network?
What speeds can I expect on the Next G™ wireless broadband network?
What is usage?
How can I manage my mobile broadband data costs?
How can I manage my mobile broadband data usage?
How do I use my Next G™ mobile phone or PDA as a modem to access mobile broadband?
Where can I find support for my Telstra GT Max Card?
Which device suits my laptop?
Telstra Business Broadband
Choosing the best Broadband deal for my business
Growing with my business - with Extras
Help before you order
Getting Connected
Gateway connection options and Web Remote Access
Ongoing Service Support
Understanding the offers
Broadband - Want to know more?
Business Security - Want to know more?
Business Mail - Want to know more?
Business Online - Want to know more?
Business Conference - Want to know more?
Technical specifications
IP Services
What is Next Dimension Working™?
What is "one platform"?
What is an MPLS core?
What are the key benefits of Next Dimension Working™?
How is the Telstra Next IP™ network different?
Who will benefit from Next Dimension Working™ supported by the Telstra's Next IP™ network?
How can mobile staff and remote workers access my corporate network?
Why is IP important to my business?
What is the difference between a private and public IP network?
What additional services can Telstra provide across an IP network?
Is voice over IP the same as IP telephony?
Priority One3, 1300 and 1800 Services
Can I request a particular Priority® 1300, Priority One3® or Freecall® 1800 number?
Are Priority One3 calls itemised on my bill?
Can I keep my Priority One3 number if I move?
How much does it cost to buy a Freecall service?
Telstra Desktop Messaging
Why is the name changing from Online SMS Business to Desktop Messaging?
Why is the interface changing?
How will customers find out about the changes?
Where will I find things in the new interface?
Do customers need a new account?
What happens to the current web address?
How does MMS work?
What content is permitted?
How does content adaptation work?
How will I be charged for messages?
What are the Rules Wizard and Campaign Manager and how do they work?
What is XML and how does it work?
Shop Online Help
When will the service or product I ordered online be ready?
Where can I find out about ordering Telstra products and services online?
My Online Services
Registration
Personal identification number
Username and password
Digital certificates
Cookies
User administration
Online Bill
Bill reporting
Fast Feature and Network Changes
DDS
Order Online
How do I enable scripting?
Portallogin
Login to "My Page"
Email
Password
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Business Solutions
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My Online Bill & Services
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BizOnline
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MyConnect Inbox
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T-Suite Applications
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